Our Clients' Experience Tells it All

I am writing this letter to thank you for the excellent job that you and your company did in representing CenterPoint Energy in the renegotiation of its office lease in downtown Little Rock. The assistance that you provided to us in looking for alternative locations and seeking competitive bids proved invaluable. The lease terms that we were able to negotiate were much better than what we originally thought possible and could not have been achieved without your outstanding advice and guidance. It was a pleasure working with you and your company, and we look forward to doing business with you again in the future as opportunities arise.

Again, thanks for all of the good work. It is always a pleasure to work with a professional organization like Flake & Kelley.

Kenny W. Henderson, CenterPoint Energy

After suffering a minor catastrophe last week, I was surprised to learn how far someone could go to not only meet a person’s needs, but go above the call of duty to exceed them.

Upon coming into my home (APT 3B at Gracie Mansion) last Wednesday, I was shocked to discover that the washer machine had over-flooded my place. Over the course of the following few hours, your maintenance man, Kenneth, came to my complete rescue. Upon immediately calling the cleanup crew (who were not able to come for some time), he proceeded to start cleaning up himself.

Commencing with a shop-vac and getting down on his hands and knees (disregarding ruining his own pants), he cleaned the entire place to the best of his ability. And CLEAN IT HE DID! His attention to detail and thoroughness were second to none.

During the course of this entire event, Kenneth was truly amazing. As he had just been called in from off the clock, had his family waiting in the car the entire time (waiting to go to dinner), and inclement tornado weather and sirens were looming all around, I kept insisting that he leave and take his family. Kenneth, totally unnecessarily, kept insisting that he “HAD TO STAY” and “COULDN’T LEAVE” me.

He stuck it out to the moment the cleanup crew arrived.

This was more than anyone could have asked for and far more than was required of him.

I just want to openly commend him as a worker, a person and my savior that night. Flake Kelley is truly lucky to have him on staff.

Ya know, I think there is a true epidemic in our society and culture when it comes to appropriate levels of customer service. He is the true definition of the cure to that epidemic.

Tenant, Gracie Mansion

I was thinking about our recent trip to South Bend as well as the other work that we had done in the last few months and wanted you to know how impressed we’ve been by the quality of your team.

I think that Phillip Schmidt has done a particularly good job. He’s obviously a very smart and hard working young man. He also brings a thoughtful and insightful prospective to each project that is quite striking for someone at his age and experience levels. As we say Texas, you got yourself a keeper!

We’re proud to be working with you, Phillip and the rest of your team. And I’m very confident that we’re going to do some very interesting things together.

Tom Stephenson, CEO, Look Cinemas

I think it’s employees performances such as yours that have resulted in your company being voted the 2009 Best Commercial Real Estate Firm. You do good work.

Thanks for all you do for the tenants at Lafayette Square.

Gary E. "Bud" Gray, Deputy Coordinator, APCO Arkansas

Thank you so much – we definitely picked the right office building when we chose the Metropolitan Tower.

Ted Wagon, Partner, VOX Global