Our Clients' Experience Tells it All

I want to thank you and your team for the focus, market knowledge, and tenacity you’ve shown on the Shackleford Crossing project in Little Rock. Through your efforts, I’m more optimistic than I have been in quite some time that the long-term prospects for this project are improving almost daily. I have worked with many management and leasing firms over the years, but there have been few that continuously exhibit a “client first” approach. You and your team are to be commended for your professionalism and approach to a challenging business.

David Bass, Invesco 

Thanks to each of you for all your fantastic efforts and support relative to the groundbreaking ceremony! The event certainly exceeded expectations, achieving MISO’s goal of bringing positive publicity to Arkansas, Pulaski County and Little Rock, in a professional manner. In retrospect, I can’t think of anything that should have been improved upon or done differently. Most people would not be able to appreciate all the hard work that went on behind the scenes to coordinate this event. For Flake & Kelley’s very major contribution, MISO offers its sincere appreciation and thanks!

Gary Erickson, Advisor II - New Projects/Construction, MISO

Just wanted to say Rick Sanders is a great person to have working for you. I was helping him with an order today and after we took care of him, my next customer said he forgot his glasses and could not read the catalog. Rick overheard this and went outside to his vehicle to get his spare glasses to give the guy.

Mike Watts, Grainger, Inc.

I am writing this letter to thank you for the excellent job that you and your company did in representing CenterPoint Energy in the renegotiation of its office lease in downtown Little Rock. The assistance that you provided to us in looking for alternative locations and seeking competitive bids proved invaluable. The lease terms that we were able to negotiate were much better than what we originally thought possible and could not have been achieved without your outstanding advice and guidance. It was a pleasure working with you and your company, and we look forward to doing business with you again in the future as opportunities arise.

Again, thanks for all of the good work. It is always a pleasure to work with a professional organization like Flake & Kelley.

Kenny W. Henderson, CenterPoint Energy

After suffering a minor catastrophe last week, I was surprised to learn how far someone could go to not only meet a person’s needs, but go above the call of duty to exceed them.

Upon coming into my home (APT 3B at Gracie Mansion) last Wednesday, I was shocked to discover that the washer machine had over-flooded my place. Over the course of the following few hours, your maintenance man, Kenneth, came to my complete rescue. Upon immediately calling the cleanup crew (who were not able to come for some time), he proceeded to start cleaning up himself.

Commencing with a shop-vac and getting down on his hands and knees (disregarding ruining his own pants), he cleaned the entire place to the best of his ability. And CLEAN IT HE DID! His attention to detail and thoroughness were second to none.

During the course of this entire event, Kenneth was truly amazing. As he had just been called in from off the clock, had his family waiting in the car the entire time (waiting to go to dinner), and inclement tornado weather and sirens were looming all around, I kept insisting that he leave and take his family. Kenneth, totally unnecessarily, kept insisting that he “HAD TO STAY” and “COULDN’T LEAVE” me.

He stuck it out to the moment the cleanup crew arrived.

This was more than anyone could have asked for and far more than was required of him.

I just want to openly commend him as a worker, a person and my savior that night. Flake Kelley is truly lucky to have him on staff.

Ya know, I think there is a true epidemic in our society and culture when it comes to appropriate levels of customer service. He is the true definition of the cure to that epidemic.

Tenant, Gracie Mansion