After suffering a minor catastrophe last week, I was surprised to learn how far someone could go to not only meet a person’s needs, but go above the call of duty to exceed them.
Upon coming into my home (APT 3B at Gracie Mansion) last Wednesday, I was shocked to discover that the washer machine had over-flooded my place. Over the course of the following few hours, your maintenance man, Kenneth, came to my complete rescue. Upon immediately calling the cleanup crew (who were not able to come for some time), he proceeded to start cleaning up himself.
Commencing with a shop-vac and getting down on his hands and knees (disregarding ruining his own pants), he cleaned the entire place to the best of his ability. And CLEAN IT HE DID! His attention to detail and thoroughness were second to none.
During the course of this entire event, Kenneth was truly amazing. As he had just been called in from off the clock, had his family waiting in the car the entire time (waiting to go to dinner), and inclement tornado weather and sirens were looming all around, I kept insisting that he leave and take his family. Kenneth, totally unnecessarily, kept insisting that he “HAD TO STAY” and “COULDN’T LEAVE” me.
He stuck it out to the moment the cleanup crew arrived.
This was more than anyone could have asked for and far more than was required of him.
I just want to openly commend him as a worker, a person and my savior that night. Flake Kelley is truly lucky to have him on staff.
Ya know, I think there is a true epidemic in our society and culture when it comes to appropriate levels of customer service. He is the true definition of the cure to that epidemic.